Delivery Times and Charges
Peekaboo Kids aims to hold stock of all styles and sizes of the products on the web site. However, occasionally an item will be out of stock and if we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund or exchange.
For UK orders, depending on the weight and size of your order, deliveries are despatched either via Royal Mail First Class or with a courier..
Our telephone is manned Monday to Saturday 9:00am to 5:30pm, Sunday & Bank Holidays 10:30am to 5pm. There is an answerphone service at all other times. Tel: +44 (0)1227 262606 Phone calls are charged at your normal tariffs.
We have tried to make the delivery charges as simple to understand as possible, but if you have any questions please do not hesitate to contact us. Our aim is that all orders received before 2pm will be despatched the same day (or the following Monday if placed over the weekend) except during very busy periods.
Cost £4.95 per delivery address for orders under £75.00 ~ 1-3 working days
FREE DELIVERY for orders over £75.00
Next Working Day Delivery to the UK:
Cost £7.50 per delivery address for ’Next Working Day Delivery’
Orders need to be placed before 2.30pm from Monday to Friday. If you have a really urgent order and it is after 2.30pm, please call the office and we will try our best to help. Orders placed over a weekend or Bank Holiday will be despatched on the first subsequent working day.
A signature will be required on delivery.
Wheelybugs, Moover Toys, Tin Cars and Other Large Items
For UK orders containing the above, there is a flat-rate charge of £10.00 per item for delivery by a courier and a signature will be required, so please use a delivery address where there is someone to sign for your parcel.
Please allow 12 working days, we will despatch straight away but are then dependant on the relevant country’s postal service.
All orders will be sent by regular airmail post, if a trackable service is required please call us.
We Ship to the Following Countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden: £10.95
Canada, New Zealand, Singapore, South Africa, US: £24.95
Some products and countries incur a supplement, e.g. Hong Kong, Australia, Singapore and others. Please call or email for more information.
Wheelybugs, Happy and Moover Toys
For overseas orders including the above products, a minimum of £10 per item will be added to your P&P charge. Please call us for a quote. A signature will be required on delivery, and we can provide you with a tracking number if requested.
We will gift-wrap your presents for you for £4 per item. We can include a gift card with a message – just let us have the details of what you would like to say.
Returns, Refunds and Exchanges Policy
If you are unhappy with your goods you may send them back for an exchange or a refund. Should you need to contact us by email, please do so to firstname.lastname@example.org.
You can only return the goods to us unworn, undamaged, unmarked, odour free and with the original labels attached in pristine condition and each garment in its original packaging within 14 days of receipt to request an exchange or receive a full refund.
When returning items we strongly recommend that you send your items by a recorded service as we will not accept responsibility for parcels lost in transit.
However, unless your goods are damaged/faulty or packed incorrectly we do not pay for return postage.
Please note – for hygiene reasons underwear are not returnable.